Privacy Policy

Last updated: 28 August 2025

This website and online store are operated to provide you with a smooth shopping experience (“Services”). We use the Shopify platform to provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit or use our Services, make a purchase, or communicate with us.

By using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Data We Collect

“Personal data” refers to information that identifies you or can reasonably be linked to you. We may collect or process the following categories of personal data:

  • Contact information: name, billing and shipping address, phone number, email address

  • Financial information: payment card details, transaction information, payment confirmation

  • Account information: username, password, preferences and settings

  • Transaction data: items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communication: information in emails or messages sent to customer support

  • Device information: device, browser, or network information, IP address, unique identifiers

  • Usage data: how you interact with the Services, including navigation patterns

Sources of Personal Data

We may collect personal data from:

  • Directly from you: creating an account, using Services, communicating with us

  • Automatically via Services: device or website usage, cookies, and similar technologies

  • From service providers: for processing personal data on our behalf

  • From partners or other third parties

How We Use Personal Data

We may use personal data for:

  • Providing, improving, and personalising Services, including order processing, payment, shipping, returns, exchanges, and preferences

  • Marketing and advertising, including personalised ads and promotional messages

  • Security and fraud prevention, including account authentication and detecting suspicious activity

  • Communication with you, including customer support

  • Legal purposes, such as complying with laws, responding to authorities, enforcing terms, or resolving disputes

Sharing Personal Data

We may disclose personal data to:

  • Shopify and other service providers (IT, payment processing, cloud storage, order fulfilment)

  • Business and marketing partners for advertising and marketing services

  • Third parties with your consent, e.g., for social media integrations or shipping

  • Affiliates or group companies

  • In connection with business transactions (merger, sale, bankruptcy) or legal obligations

Cooperation with Shopify

Our Services are hosted on Shopify, which may process personal data to provide and improve Services. Data may be transferred to countries outside your residence. Shopify may also use data for features such as personalised product recommendations. More details are available in Shopify’s Privacy Policy.

Third-Party Links

Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such websites. Information shared publicly may be visible to others.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from children under 16. Parents or guardians may contact us to request deletion of their child’s data.

Data Security and Storage

We do not guarantee “perfect security.” Personal data is stored as long as necessary to provide Services, maintain accounts, comply with laws, resolve disputes, or enforce policies.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request deletion

  • Correct inaccuracies

  • Data portability

  • Manage communication preferences

  • Object to or restrict processing

  • Withdraw consent

You can exercise these rights by contacting us.

Complaints

For concerns about personal data processing, please contact us. You may also file a complaint with your local data protection authority.

International Data Transfers

Your data may be processed or stored outside the United States. Transfers are protected using recognised safeguards to ensure the security of your personal data.

Updates to Privacy Policy

This Privacy Policy may be updated periodically. Changes will be posted here with a new “Last updated” date.

Contact

Email: Support@clarageorgejewelry.com
Customer support: Monday–Friday, 9:00AM – 5:00PM (Eastern Standard Time)